Shopee客服必备回复话术大全 虾皮客服话术汇总

Shopee客服必备回复话术大全都收藏在这里了，希望对你有所帮助，大家不用死记硬背复杂流程，抓住核心场景的关键回复就够了。不管是买家咨询发货时效、询问商品规格，还是遇到售后退换、物流查询，这些精炼话术都能帮你快速回应，既专业又接地气，还能贴合平台规则减少介入风险。

Shopee客服必备回复话术大全

1️⃣ 欢迎语：

Hello, dear customer, can I help you?

亲爱的客户，您好!有什么可以帮您?

2️⃣ 询问需求：

Dear customer, yes, you can place an order directly, please contact me at any time if necessary.

亲爱的客户，是的，您可以直接下单，有需要随时联系我。

First of all, thank you for coming to our store, dear customer! All the goods in the store are available.

首先，感谢您来我们商店，亲爱的客户!商店里的所有商品都有出售。

Don't worry, the quality of all products are guaranteed.

别担心，所有产品的质量都是有保证的。

3️⃣ 处理订单：

Dear customer, we have our own warehouse far away from our company. So there is no way to take pictures. However, please don't worry! The product is the same as our picture.

尊敬的客户，我们有专门的仓库来存放货物，公司附近没有产品，所以没有办法拍照。但是，请不要担心!真正的产品和图片是没有什么不同。

Dear customer, because we have many orders every day, it usually takes 1 to 3 days to ship.

亲爱的客户，由于我们的订单量很大，通常发货需要1到3天。

Put all the products you want to buy into the shopping cart and place the order again.

把你准备购买的所有商品放入购物车，重新下订单。

Dear customer, first of all, thank you for shopping in our store. Platform payment tips, you can choose your acceptable payment method.

亲爱的客户，首先，感谢你在我们店里购物。平台有付款提示，您可以选择你能接受的付款方式。

All colors of clothes in the store are available.

商店所有颜色的衣服都有在出售。

I'm sorry, my friend. According to the rules of the platform, the maximum order size that can be sent now is 80cm * 80cm.

我很抱歉，我的朋友。根据平台的规定，现在能寄送的订单最大尺寸是80cm*80cm。

4️⃣ 新品推荐：

New Release of Our Items: Hi~Dear~Greetings from [Shop Name]. Thanks for your previous support. We would like to recommend our new products to you as below: [Product Link] Based on superior quality and reasonable price, they have met with warm reception in the market, and we think you don't want to miss it, either. Any other questions, just let us know. Best regards~ [Shop Name] After-sales Customer Services.

我们物品的新发布：嗨~亲爱的~来自[商店名字]的问候。谢谢你以前的支持。我们想向您推荐我们的新产品如下：[产品链接]基于优越的质量和合理的价格，他们在市场上受到了热烈的欢迎。我们认为你也不想错过。任何其他问题，请告诉我们。最诚挚的问候~[商店名字]售后客户服务。

Dear Customer, Sorry! We are Chinese suppliers, shipping fee is very expensive, this is the lowest price. If you order a large quantity of products, we can give you a discount.

亲爱的客户，抱歉!我们是中国的供应商，运费很贵，这是最低价了。如果您订购的产品数量多，我们可以给您折扣。

5️⃣ 处理缺货：

You put all the goods you want to buy into the shopping cart and send the pictures to me. I will give you a discount based on your total price.

你把所有要买的商品加入购物车，把图片发给我，我会根据你的总价给你一个折扣。

Hello dear customer, we have the lowest price, do not bargain.

您好亲爱的顾客，我们价格最低，不议价。

Before you place an order, it is recommended that you should consider the shipping time. But dear customer, thanks again for your coming! Have a nice day!

在您下订单之前，建议您考虑一下物流时间问题。亲爱的客户，再次感谢您的光临!祝你有愉快的一天!

In order to give you a better shopping experience, please chat with us when placing an order, so that we can know your requirements as soon as possible. Thank you! Have a nice day!

为了给您更好的购物体验，请在订购时与我们聊天，这样我们可以尽快了解您的需求。谢谢!祝您愉快!